shipping & returns

shipping

Shipping of orders is done daily, upon receipt. Depending on the destination and existing stocks, orders take between 1 to 10 days to be delivered. The payment amount of shipping to Azores and Madeira, as well as international shipping, are usually for orders up to 2kg. Above this weight the costumer might receive an e-mail with the amount of the difference to pay. If you want to send your order to countries that are not available at the checkout list, you should contact our store through e-mail at encomendas@belasartes.ulisboa.pt to request the amount to pay for shipping.

Portugal: 3,99€
Europe: 9-16€
Worldwide: 11-24€



pick up at belas-artes

Pickup of orders may be done personally, by choosing the option “pickup at faculdade de belas-artes”, under the waiting time and schedules indicated thereon. The Costumer should always wait for an e-mail confirmation to pickup their order.



returns (only t-shirts and sweatshirts)

In case you intend to return items — t-shirts and sweatshirts only —, you can head to Faculdade de Belas-Artes or contact us through e-mail at encomendas@belasartes.ulisboa.pt within 15 days of its delivery. After receiving your order, you will be contacted and informed about the exchange process.

Under no circumstances you should send the items without prior contact for they will not be handled.

The return of items must meet the following conditions:

— Only t-shirts and sweatshirts returns are acceptable;
— Restitution of items in good condition (in selling condition), with original packaging and respective till receipt or invoice;
— If the item is damaged or showing clear marks of usage, we can not accept the devolution.

If you opt for a refund, we inform that the reimbursement of orders is made by bank transfer only.




exchanges

In case you intend to return an item that does not have the correct size (t-shirts and sweatshirts) or has been received damaged, you can head to Faculdade de Belas-Artes or contact us through e-mail at encomendas@belasartes.ulisboa.pt within 15 days of its delivery. After receiving your order, you will be contacted and informed about the exchange process.

Under no circumstances you should send the items without prior contact for they will not be handled.

If you opt for a refund, it can only be done after receiving the item, and the reimbursement is made by bank transfer only.



complaints

You can submit your complaints at the Faculdade de Belas-Artes da Universidade de Lisboa, Largo da Academia Nacional de Belas-Artes, 1249-058, Lisboa or through e-mail at encomendas@belasartes.ulisboa.pt, within 30 days after the order is sent.